Microsoft began working on the patches when its labs noticed the problem in 933 MHz and faster prototype systems that use ATA100 hard disk drives with a large physical cache.
On those annual visits to East Lothian, it might have been noticed that this has been recognised as a long-running problem, with which Scotland continues to struggle.
When its custodians noticed how unusually dusty the dinosaur area was getting, Aramark's technicians traced the problem to air flow from the cooling system and rejiggered it.
This approach evolved over the years as we noticed how difficult it was for people to solve problems together without first getting clear on what the problem was.