Power and Associates 2012 Customer Service Champion and is only one of 50 U.S. companies so named.

ENGADGET: Nook headed for UK as Barnes & Noble goes international, dabbles in the Queen's English

Power and Associated 2012 Customer Service Champion and is one of only 50 U.S. companies so named.

ENGADGET: Barnes & Noble cut the price of Nook Tablet, Nook Color once more, really wants them on your Christmas list

Power looked at billing, customer service, cost, reliability and performance, image and e-mail.

FORBES: Magazine Article

Scottish Power boss Ignacio Galan said the energy giant had created 300 customer service jobs in Glasgow.

BBC: Energy firm supports 300 new jobs

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand.

FORBES: Can You Trust Your Brand?