Plaintively, he flourishes a sheaf of polite letters to Sir John suggesting meetings, and another sheaf of slightly less polite letters brushing him off.

ECONOMIST: Face value

He tried to get in touch with his translators, but they were busy with other books and other authors, and replied to his letters with polite and evasive phrases.

NEWYORKER: ?lvaro Rousselot��s Journey

The removal of content usually involves polite take-down requests that occasionally escalate into cease-and-desist letters and legal threats when necessary, says the company's chief executive, Michael Fertik.

FORBES: Google-Proof PR?