To the questioner, I do apologise if we haven't contacted him to date but please I would encourage him and any other listener to contact us and we'll get a pack to them and we'd encourage them then to give us details so that we can put them on our flood warning system.
To ensure you get the refund owed pleasecontact your card issuer and instruct them to perform a chargeback to retrieve the funds paid... unfortunately we are unable to return the money to you from our side by any means.