One engine was called initially, but crews requested an aerial ladder platform, which requires a support vehicle, it added.
BBC: Three crews sent to trapped gull in Norwich
The rescue took about 15 minutes once the aerial ladder platform arrived, and was over by about 15:45 GMT.
The city's aerial ladder platform would also be crewed on an on-call basis.
BBC: Devon and Somerset Fire Service facing ?5m budget cuts
At the height of the fire, crews from 10 fire engines and an aerial ladder platform tackled the fire, with warnings given about smoke affecting neighbouring properties.
BBC: Scene of fire
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