Plantronics (number 43), a telephone headset maker, had its eye on Clearvox, which produces cellular headsets.

FORBES: The Race To Embrace

Plantronics took special pride that callers waited a maximum of only 8 seconds to reach a live body at the complaint desk.

FORBES: The Race To Embrace

Plantronics took special pride that its callers wait a maximum of eight seconds to reach a live body at the complaint desk.

FORBES: The Race To Embrace

Plantronics, in Santa Cruz, California (No. 43), a telephone headset maker, had its eye on Clearvox, which produces cellular headsets, but it wanted to make sure that its target shared its obsession with customer service.

FORBES: The Race To Embrace