Agents can also use a search feature, entering a phone number, for instance, to see if it occurs in other active cases or leads.

WSJ: FBI Files Go Digital, After Delays and Cost Overruns

Google added a feature to its U.S. search engine in April 2010 that displays a picture of a red telephone and the phone number for the lifeline when people are searching for suicide-related topics.

CNN: Mark Milian,