Having argued many arbitration cases and also having sat as a panelist and Chair on others, I know that sometimes the final verdict may be more a product of the personality dynamics of a given panel than a testament to superb or atrocious lawyering.

FORBES: FINRA Panel Splits On Award In Overtime Pay And Harassment Case

"We look at behavior and what's going on in the person's life, the social dynamics and what are the personality issues that make that person think acting out dangerously is a way to handle their problems, " said Mary Ellen O'Toole, a former FBI special agent and criminal profiler.

CNN: Gun debate: Where is the middle ground?