Beyond your company, a commitment to real personal interaction helps you make a stronger impression and lays the foundation for more successful business relationships.
"I think it's totally inappropriate to make these kinds of comments to a patient because personal comments can lead to the patient to have a false belief or impression that the doctor is interested in the patient or the patient has a bad impression of the doctor, " he said.
Freely spewing out your personal opinion on things is not only not helpful, but gives people the impression that buy-in is optional and that they can expect zero help from you.