The Web occasionally enables service employees to benefit from what amounts to a change in venue: suddenly, the exasperating interaction is being judged in the court of public opinion, where the jury is far more likely to side with the worker, and often even imposes a sentence on the entitled or belligerent customer: 10, 000 digital tongue-lashings and a note on their permanent record.

FORBES: Render Unto Applebee's That Which Is Applebee's