Historically, the best opportunity to cultivate great customer relationships is within an environment where personal interaction between the retailer (i.e. sales associates) and customers is at its peak: a physical store.

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About three years before the economic crisis hit, Wal-Mart began efforts to rejuvenate a tired brand and sagging stock price by quietly cutting distribution costs, cosmetically improving stores with brighter lighting and wider aisles and flexible scheduling of store workers to meet peak shopping hours.

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One is that without a large dam or reservoir, there is no way to store energy and adjust power output according to peak periods of consumer demand.

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To join the fun, purchase an inexpensive lantern from a convenience store and head to Victoria Park in Causeway Bay or The Peak in Central, two favoured spots to gather.

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