Contrary to popular belief, customer service is not a cost center like payroll processing or other non-strategic business functions.
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Indian firms, once purely providers of cheap call-center services and payroll processing, are moving up the value ladder.
FORBES: Magazine Article
Within seven months a consulting firm helped Blackstone unite them all, with one system for payroll and reservations, run from one computing center.
Once your center is up and running, payroll to meet mandated staff-to-child ratios is your largest line item, gobbling roughly 70% of sales.
In 2008, the drug center had 2, 996 FTEs on its payroll.
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