As they leave the museum, they will be issued with a password, so that they can subsequently call up this information over the Internet, from home or school.

ECONOMIST: The future on display

Since it outsources its help desk, each and every call to the service provider incurred a charge, and before long password-reset costs ballooned to millions of dollars.

FORBES: Magazine Article

Once that happened, they'd call the help desk, to the tune of 30, 000 calls per month for password resets.

FORBES: Magazine Article