The airline also ranked first in baggage handling and had the second-lowest rate in bumping passengers due to overbooking.

BBC: Virgin tops US airline industry report

Airlines often assume that some passengers will miss check-in times, and so overbooking of flights is not uncommon.

BBC: Q&A: Air passengers' rights

But beyond overbooking, baggage and tarmac delays, government and Congress have largely struggled to figure out rules and requirements.

WSJ: The Middle Seat: Passenger Rights? What Passenger Rights?

The Department of Transportation will also propose doubling the bump fee that airlines must pay to travelers who buy tickets but lose their seat due to overbooking.

NPR: Bush Announces Plans to Ease Air Travel Delays

How often do you find yourself overbooking or forgetting appointments?

FORBES: Does Your Walk Match Your Talk?

Only one out of every 300, 000 JetBlue passengers files a complaint for overbooking, baggage mishandling or other customer service problems, compared with three for big carriers like Continental and US Airways, according to federal data.

FORBES: The Slipper Solution

Who's helped by all the overbooking?

CNN: Early 2008 political calendar beginning to look overbooked

But wait...overbooking at the optometrist?

CNN: Analysis: Brace yourself for the e-scheduling revolution