They morphed into doing out-sourced call center voice apps for American Express and lots of other banks and airlines.

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What we need now is for eSports to get to a level where it gets the proper attention it deserves to call out players that are doing amazing things.

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That moment they light the fuse under your ass it's a sense of total freedom because I knew then nobody could get me out and no phone call could modify what I was doing there.

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We call these metrics Critical Success Factors, and we use Key Performance Indicators to find out how we are doing against them.

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