We pay less to operate our business as the quality of our product increases.

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We have our own product managers and quality assurance testers, and we are liable to our users and the courts if we do anything evil or stupid.

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In the market place we are winning by stressing our global brand, product quality, high performance, reliability and customer service.

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This not only decreased our bottom line, but we were also able to provide the same high-quality product to our clients at a much lower cost.

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In a similar fashion, we control the quality of our product by developing our software and supporting our product in house.

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They helped reinforce the quality of our product and increased our credibility.

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One of the things I found as I came back to the company a number of years ago was that we had denigrated product quality on a number of our businesses, partly in response to rising commodity costs.

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So, early last year we decided to put our community at the forefront of our business -integrating them into the product development and marketing workflow with the view of creating even better quality products for which our audience had tangible input.

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Second, we experienced an isolated supplier quality issue that affected one of our enterprise product lines.

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