Our goal is to embody the warmth of traditional hospitality Hawaii is known for in our service, as these kinds of interactions form the basis of our service and have everything to do with our high level of customer satisfaction.

FORBES

We have been determined to improve customer satisfaction rates in our eight years running this railway.

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The truth of the matter is that we conduct Customer Satisfaction Inquiries each month to ensure customer satisfaction and to see where we may improve our service.

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Before this partnership, we made loans in a handful of states, and our customers loved the product, measured by our repeat rates as well as traditional customer satisfaction ratings.

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We know that when employee productivity, customer satisfaction or employee engagement declines, it costs our companies billions of dollars in lost opportunities.

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We chose to embrace Lean and in doing so found new ways to serve all of our stakeholders as well as improve our own business, in terms of operations, profits and customer satisfaction.

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"Customer satisfaction is extremely important to us and all of our products are designed to provide convenient, transparent and flexible credit that reflects our customers' needs, " a statement said.

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Essentially, what I've learned is that in order to improve customer satisfaction, and thus retention, we have to give our staff the means to make passengers feel that they're receiving the best treatment possible and that choosing our service was the best decision they made.

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