But they failed because they simply recreated each client's complex and unwieldy datacentre in their own basements, and never overcame the old problems of installation and integration with other software.

ECONOMIST: Salesforce.com: Crème de la CRM | The

Now, many websites detail how to sign up for Freeserve, and many other net service companies, without using the special installation software.

BBC: AOL rejects software complaints