This can be achieved by learning from other customer experiences, leveraging historical trends, monitor sensors on devices and having smart analytical information to predict future issues.

FORBES: A 360 Degree Perspective On Customer Engagement

Other on-site courses offer similar learning experiences.

WSJ: Universities Tailor Courses for Companies

Both center on action learning, a pedagogical process that hinges on reflecting on experiences with other learners.

FORBES: The Future Of Leadership Development Is Not A Classroom