Otari's long-distance carrier, MCI, blamed the problem on the switch that routed Otari's calls.
FORBES: Dialing for Dollars
After paying a couple of the contested bills, Otari hunkered down into a yearlong tug-of-war with the carrier.
Then in December 1999 Otari got a cold call from QuantumShift, a small Novato, Calif. firm that manages telecom costs.
It offered to nail down the Middle East problem and scour Otari's phone bills for cost-cutting changes that could save up to 30%.
Otari's run-in with hackers may be an extreme case, but its experience underscores a common plight of business: total ignorance of telecom costs.
QuantumShift discovered that hackers had infiltrated Otari's switch and were selling off chunks of long-distance time to buyers in places like Saudi Arabia and Kuwait.
After some more cost-cutting, Otari's bills dropped 90%.
Otari gave it a shot.
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