In the field experiment, the researchers divided batches of new call agents into an individual identity group, an organizational identity group, and a control group.

FORBES: First Minutes Are Critical in New-Employee Orientation

The turnover rate in the control group was 47.2 percent higher than that of the individual identity group, and 16.2 percent higher than that of the organizational identity group.

FORBES: First Minutes Are Critical in New-Employee Orientation

Effective communication is an essential component of professional success whether it is at the interpersonal, inter-group, intra-group, organizational, or external level.

FORBES: 10 Communication Secrets of Great Leaders

Whether suffered in public or private, career demotions are incredibly demoralizing, says Tasha Eurich, founder and principal of leadership and organizational development consultancy the Eurich Group.

FORBES: Ann Curry's Exit: Behind The Scenes Of A Public Demotion

He eventually managed to consolidate much of the industry into the highly successful Swatch Group, deploying a unique combination of business insight and organizational and people management.

FORBES: Leadership

Those who witnessed rudeness also were less willing to invest extra effort to help others in their group, according to the study, published in 2009 in Organizational Behavior and Human Decision Processes.

WSJ: Anger's Effects on Those Who Witness It