To read the above passage in isolation is to perhaps glean from it uncertainty on the part of Fellowes about the good orbad of disruptive economic change, but to read the novel in full is to see that Fellowes sides with Schumpeter.
What hiring manager is going to make a decision based on an e-mail attachment when they can browse your LinkedIn and Facebook profiles, read the gory details in your blog and hit Google to find out more about you -- good orbad -- all in one sitting?