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In February, SNX acquired Link2Support, a provider of voice, e-mail and online chat technical support.
FORBES: Magazine Article
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Most users rely on online newsgroups for technical support.
ECONOMIST: Open-source software
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It provides technical support in the form of an online database of some 10, 000 documents, each about 1, 000 words long, and each addressing a particular problem.
ECONOMIST: Machine translation
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And this is no pipe dream: technical support, administrative tasks, research, programming and many other skills can all be adapted to online employment.
FORBES: Hot New Outsourcing Location: Your Living Room