SurveyMonkey, a free online survey tool, is a great example of the democratization of market research.

FORBES: Everybody Wants To Survey Me

To find out, they used the online survey tool SurveyMonkey.

FORBES: How Does Market Research Help Brands Today?

After I posted about Pinterest yesterday and how that tool is enabling new levels of customer understanding, I had a conversation with Erik Koto, CEO of QuestionPro, which offers an online survey tool that is used for customer satisfaction surveys.

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