It also easy to forget the fear that shook the nascent online CRM marketplace when Microsoft announced it was entering the space.

FORBES: Can Microsoft CRM (Finally) Take On Salesforce.com?

After close to ten years of trailing after Salesforce.com in the online CRM market, it appears that Microsoft is getting a second wind.

FORBES: Can Microsoft CRM (Finally) Take On Salesforce.com?

However, Microsoft Dynamics CRM online is directly aimed to gain market share mainly at the expense of Salesforce.com.

FORBES: Microsoft Dynamics CRM Rains On Salesforce.com Parade

My company sells Microsoft CRM Online so we know all about the good, bad and ugly about this offering.

FORBES: Choosing A CRM System Is Like Buying A Garden Hose

This could include accounting, CRM online analytics tools and others.

FORBES: Stripe Launches Stripe Connect To Let Users Accept Online Payments

The company chose Microsoft Dynamics CRM Online because of its integration with other Microsoft products, like Office365, and used the switch as an opportunity to refine its approach to work and to teamwork.

FORBES: Two Clouds Equal a Storm of Productivity

At Microsoft we are all-in when it comes to the cloud and if you are looking for an integrated cloud business solution, the Microsoft Dynamics CRM Online or Microsoft Dynamics NAV 2012 cloud solutions might be a good place to start.

FORBES: Are Technology Providers Clouding Your View of Business?

The acquisition of InQuira provides Oracle with a complete knowledge-management suite, integrated with self-service support, online customer forums and agent-assisted CRM.

FORBES: Oracle Rolls To $37 With Push From InQuira

The solution was to implement an automated, online public record-tracking system run in a cloud-based instance of Dynamics CRM.

FORBES: Not Your Father's Government

Examples of this are things like moving from Office to Google Docs, moving from an offline CRM system like ACT to Salesforce.com, or moving from the desktop version of QuickBooks to QuickBooks Online.

FORBES: Is Your Data Safe In The Cloud?