This trip was a quick one and we had time to pass along contact information and so on, but I left feeling like okay, so now how does that conversation expand brand?

FORBES: Expanding Brand Reach

There are small groups operating around the world and they are in contact with one another all the time through mobile phones.

BBC: Turkey's booming people trade

If you only have a limited number of agents able to handle complaints at one time, LiveOps is working to implement ways of priortizing which customers to contact first.

FORBES: Saving Customer Service With Social Media - And A Song

I'd had almost no time to prepare for my trip, so I landed in San Juan at midnight with only one contact.

NPR: Grief, and Warmth, Among Soldiers' Families in Puerto Rico

For example, in the real world, making eye contact makes you more convincing, but you can only look one person in the eye at a time.

FORBES: Is it time for Virtual Reality to get Real?