To reinforce the learning process, beginners are given greater individual attention by having small learners-tutor ratios and more than one tutor per level.
At Dell World last week, Michael Dell hosted a variety of speakers, most of whom pointed to a vision of a new CIO, one who abandons the under-the-hood, component level focus in favor of vastly increased attention on business processes and crafting and configuring applications to support them.
Companies that aren't appropriate for the high-end support won't enjoy the same level of attention from Microsoft that big companies will, one analyst said.