It used to be you were a good company if your employees scored high on job satisfaction.

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But when these people fail, it means that something bad has happened and this has a big negative effect on their job satisfaction.

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Having ambiguity on how they will be assessed can be very disconcerting for employees and can have a negative impact on their job satisfaction.

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Such access has tremendous impact on employee job satisfaction.

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In Asia, only Vietnamese workers are less satisfied with their jobs, with 48 percent saying they are working their dream gig, putting them in last place for job satisfaction on a list of 22 Asian economies.

FORBES: China Workers Unsatisfied On The Job, Poll Suggests

Another interesting thing about this different way of managing is that when everyone in the organization is focused on delighting the customer, this creates a great deal more job satisfaction for competent employees than work that is centered on making money for the shareholders.

FORBES: Is The Goal Of A Corporation To Make Money?

CMInsight's Mr Havard agrees that call centres need to focus more on providing a high degree of motivation and job satisfaction in this repetitive environment.

BBC: UK call centres seek new identity

As a result, businesses need to be focused on implementing concrete strategies to elevate workplace performance and increase job satisfaction amongst their admins.

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For instance, if job satisfaction and leadership turn out to have large genetic components, greater emphasis might be placed on selection than on training.

ECONOMIST: The biology of business