Its top public relations executive, Ray O'Rourke, served as principal crisis counselor to now-defunct Pan Am when Libya downed its Flight 103 over Lockerbie, Scotland, in 1988, killing all 270 on board.
The bank's internal communications chief, Ray O'Rourke , has a background in crisis PR from his days as an executive at Burson-Marsteller, where he represented Pan Am Airlines in the Lockerbie air disaster and Perrier in its more recent benzene fiasco.