Olive MacLeod, director of nursing and user experience at the Northern Trust, said the trust had invested significantly in nursing and had employed 50 new nurses in 2012.
But any fears the praise may go to his head are nullified by his heartbreaking experience of nursing his father Mark in his ultimately unsuccessful battle against Motor Neurone disease.
Their letter says the new treatment pattern of palliative care, based on experience at a Liverpool hospice is being rolled out into hospitals and nursing homes.
Years ago, you needed a nursing qualification and be fluent in a foreign language in order to work for BA. But now, customer service experience is low and staff only stay for a short period of time.