"This is a big step, " said Nucleus Research analyst Rebecca Wettemann.

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Nucleus Research maintains the actual cost of a device makes up just 10 percent of the total cost of deploying that device in a business environment.

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Top 10 IT Predictions for 2011 from Nucleus Research.

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Yes, Microsoft Dynamics CRM 2011, debuting Monday in a cloud version and then next month in the on-premise and partner models, is getting close to Salesforce.com in terms of features and functions, says Nucleus Research VP Rebecca Wettemann.

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