No one said managing people was easy.

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Not surprisingly, the company had a negative CLV, but no one was measuring or managing it.

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"We view the public offering as just one more step in building the company, and by no means a final one, " says Accel managing partner James Breyer.

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Managing IT risk is no easy task, and certainly, no one technology can address all aspects.

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"There's no such thing as one hundred percent security, " says Al Brill, a senior managing director at security firm Kroll, who isn't related to Steve Brill.

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