Admittedly, McKinsey is by no means perfect its advice is said to have led to the bankruptcy of Swiss Air, and it gave Enron, and eventually the rest of us, Jeffrey Skilling.
Verizon's FiOS is literally at the top of its industry in customer satisfaction and it isn't just the fiber running to the outside of its customer's houses that makes it so great -- although no one is saying FiOS is perfect -- it is the total package including how FiOS doesn't mark any content as Copy Once or marry CableCARDs to 3rd party hardware.