In this new book Solis, principal analyst with Altimeter group, explores how businesses shape their customer experiences, particularly from the standpoint of continuous engagement.
The number of new households is no longer close to the 100, 000-plus pay-TV subscribers it used to sign up per quarter, but the group said that average customer spend had increased as cable subscribers added new services.
In October, a group representing several different banking and credit union regulators released new guidelines on how to better protect customer identities.