And while the experts find it easy to diagnose problems, they admit solutions are harder to find - particularly at a time when the financial industry is under pressure to roll out newbanking apps and other online services.
However, banking analysts warn the new consumer protections could paradoxically lead to a reduction in bankingservices for low- and moderate-income people.
In owning select institutions that he expects to be acquirers, targets or investment banking intermediaries in a new wave of financial services mergers and acquisitions.
HBOS, created by the merger of Halifax and Bank of Scotland in 2001, hoped to become a powerful new competitive force in British banking, offering superior prices and services to households and businesses.
But at the same time the banking industry was in the High Court, contesting new rules from the Financial Services Authority (FSA) which said that all past PPI sales should be reviewed to uncover cases of mis-selling.