Prior to 1998, the United Kingdom was working in partnership with the United States on a host of major military development projects, including many that involved the use of net-centric warfare.
Electricity provided 90 percent of all net increase in delivered energy to the electric-and-information-centric U.S. economy over the past two decades.
Yet, every company holds up its net prompter score, renewal rate, and customer satisfaction rating as proof positive they are customer-centric company.