As the use of mobile continues to drive technology adoption, multi-channel retailers expect even more opportunities to connect with consumers for pre-shopping, in-store and online purchasing activities.
This versatile tablet lets users work the way they want to with multi-finger touch support, pen input or the ability to connect to the optional ThinkPad Tablet 2 keyboard and dock for a PC-like computing experience.
The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities.