Situations like that are of a sort that concierges from Nashville to New York or Nice see so often they've become commonplace: A guest is in a panic and can't fathom a solution to their problem, whether it's a soiled suit, a canceled reservation or a missing piece of luggage.

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But across the country, airports were filthy, luggage trolleys missing, and tempers frayed.

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The jewellery was in a brown saddle bag on a luggage trolley outside the airport on Friday when it went missing.

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Once, when an antique cup and saucer went missing from a room, he confided that he actually riffled through the guests' luggage, which had been stored as they took a final spin around town.

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