Now customers want to talk about years of support rather than a particular product upgrade, says Andrew Erlandson, a director in Microsoft's product support group.

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Now customers want to talk about years of support rather than a particular product upgrade, says Andrew Erlandson, a director in Microsoft's product-support group.

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Exchange support, Microsoft says, had been the "most requested" feature for the Entourage product.

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The first product based on the design, the SH7729, was also unveiled Thursday and will support Microsoft's Windows CE operating system, Hitachi said.

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