All of this will stretch both Mr Davies's management skills and his political talents.

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Many CIOs will also mention the importance of management skills, given that they need to harness the talents of a large, diverse team of people who run the gamut of Myers-Briggs personality types.

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To me, empowerment is about giving employees the permission to give customers priority and to use their creative talents to find solutions when issues arise, without having to run to management and ask for permission to do something.

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The issue is not whether some individuals are held accountable where appropriate but rather whether this done in a spirit of blame and fear as in traditional management, or whether it is about creating a setting where small teams can contribute with all their talents and creativity.

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