' It's the least we can do to make sure he knows he isn't forgotten and we are keeping faith with him.

CENTERFORSECURITYPOLICY: Center For Security Policy

He is met by a well-trained smile, the barista doling out a few words of sympathy while bending over backwards to make sure he knows she has taken his complaint seriously.

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In order to build this type of relationship, make sure that the consultant knows your goals and how he or she can help you achieve them.

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