Essentially, what I've learned is that in order to improve customer satisfaction, and thus retention, we have to give our staff the means to make passengers feel that they're receiving the best treatment possible and that choosing our service was the best decision they made.

FORBES

If Home Depot can raise customer satisfaction by providing access to instant (and relevant) information that would help customers to make more informed purchases, the company could see an uptick in its market share.

FORBES: Scanbuy App: A New Reason Home Depot Clerks Will Ignore You