She asked Mr. Smith to make a tribute lid as a surprise, one-of-a-kind gift for Phil Hardberger, the former mayor of San Antonio.

WSJ: You Can't Keep a Lid on This Kind of Creativity

Still in charge, the Lauder family has managed to roll out lucrative new products and make smart acquisitions around its core products line while keeping a lid on overhead.

FORBES: Do they know something you don't know?

Turns out, trying to put a lid on whatever emotions triggered the crying in the first place might just make it worse.

FORBES: Tears and Fears: Dealing With a Crying Colleague