But RightNow's Sortzi argues big tech services companies also appreciate RightNow's low-maintenance model.

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We need to make insurance major medical again and not maintenance, the current model can not be sustained.

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When implemented properly, the cloud computing economic model can drastically reduce the operations and maintenance cost of IT infrastructures.

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More are attracted by the French model: keep the assets in public hands, but contract out investment, operations and maintenance.

ECONOMIST: Private passions

The company has built a business model that is hard to replicate, partly because it does engineering, sales, installation and maintenance in-house.

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