"We were warned that we would have labor problems, that New York is totally different, that New York customers are used to rude employees, "chairman Mackey says wearily.

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"Everything we envisioned has come true, " Mackey says.

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"On the one hand that sounds ambitious, but on the other that's not rapid growth, " says Mackey.

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"We allow innovation and experimentation to occur at the store level, " says Mackey.

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"These medications are tremendously useful, " says Mackey.

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"Every major drug company is looking into new or better analgesic or pain medications, " says Sean Mackey, assistant professor of anesthesia and pain management at Stanford University.

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"We would never send our kids to school and not teach them how to read, not teach them the ABCs, " says Lori Mackey, founder of Prosperity 4 Kids, a financial-literacy website for kids.

WSJ: Making Young Kids Smarter About Finance