I'm not an engineer or an elevator operator.

NPR: A Veteran Songwriter's 'Old Man' Music

The long-distance phone operator goes home at 6 p.m.

CNN: INSIDE STORY: PHILIPPINES

M-PESA, first launched by the Kenyan mobile network operator Safaricom, has since expanded mobile money services into other developing nations.

FORBES: Written by Marty Beard

Later in the call, when the operator tells the caller, "I'm working on it if you can hold on, " the emotional father says, "The guy's dying on me!"

CNN: STORY HIGHLIGHTS

At Cingular Wireless, a national mobile operator, network call traffic surged to 400 percent of its normal level from 10 a.m. to 11 a.m.

CNN: Networks hit, but telecom stays operational