When a customer is paying several thousand dollars for an airline ticket, these are relatively inexpensive services that can deliver great returns in the form of customer loyalty.
They also argue that because there are cases in which companies paying above-market wages reap offsetting gains in the form of lower turnover and greater worker loyalty, raising minimum wages will lead to similar gains.
The Kremlin's contract with Mr Kadyrov is an extreme form of its bargain with many regional leaders: in return for elementary loyalty, they are able to do as they see fit.