Best Buy is trying to improve its website by enhancing its online product descriptions and selection, but it faces higher operating costs than its online-only competitors due to the high labor costs and long-term leases of its more than 1, 400 stores.

WSJ: Can This Former Clerk Save Best Buy?

Even when he was telling me about his struggles to get the music industry to let him sell digital songs, or griping about competitors, at least in my presence, his tone was always marked by patience and a long-term view.

WSJ: Mossberg: The Steve Jobs I Knew