Companies should be much more focused on listening to customers than they are on talking to them.
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For example, GM China has done a better job of truly listening to customers than GM North America.
In addition to listening to customers, companies also need to design their products and services from the customer perspective.
For example, GM China has done a better job of truly listening to customers than GM North America has.
Listening to customers also meant expanding her product line, as they started to ask for trays, mugs and other items.
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Microblogs like Twitter (or business versions like Yammer) are useful for quick customer support, a bit of marketing, listening to customers and link sharing, Byrne says.
Listening to customers and acting on their needs should shape every aspect of a company, from the types of people that are hired, to internal and external communications, design processes, value definition, and how decisions are made.
Second, they believe that they already do a good job of listening to their customers.
It's clear from our survey that some chefs are not listening to their customers.
In my last post I talked about the idea of retailers listening to their customers.
Thank you Nordsrtom Rack for listening to your customers and making the customer experience so much better.
Hoping to broaden its appeal, he turned to a simple but oft-forgotten strategy: actively listening to IKEA customers and acting on it.
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Whatever you do, don't get blindsided by only listening to your customers.
An entrepreneur should spend most of the day listening to potential customers.
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"Rockwell Collins had stopped listening to its customers, " he recalls.
And finally, entrepreneurially speaking, the best lesson learned is align your team to a vision, take calculated risks, and have a blast while you are listening to your customers.
Listening to my customers, I subsequently launched Stratus Careers to mentor professional job seekers and corporate executives through finding and then excelling in fulfilling positions while maximizing their potential for growth.
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Dev Patnaik of Jump Associates and co-author of the recently released Wired to Care, makes the case for listening especially carefully to customers in tough times.
Adding insult to injury, customers stuck listening to the "click of death" found that calling the company for help was expensive and time consuming.
Companies such as McDonald's prosper by listening to what their customers want and marketing their products well.
Companies such as McDonald's (nyse: MCD - news - people ) prosper by listening to what their customers want and marketing their products well.
But on the Greek cruise ships, where businessmen from some 350 foreign firms were parked, there was a marked absence of Arabs among the customers listening to piped bouzouki music.
"After listening to feedback from our existing customers, a small number of whom do not feel their businesses would benefit from these changes, we will be retaining the fee-free option for existing customers, " a spokesman said.
But even more important than that is to be out in the field listening, listening, listening to the team members, to our customers.
Select Best Buy stores also feature ASTRO Gaming Listening Stations providing customers with an opportunity to experience ASTRO audio performance first-hand.
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Now, Amazon is extending Whispersync to professionally narrated audiobooks - customers can start reading a book on their Kindle, and seamlessly switch to listening to their corresponding Whispersync for Voice-enabled audiobook from Audible on their phone or tablet, picking up exactly where they left off.
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By mid-2003 Charles Phillips had quit Morgan Stanley to run sales, cozying up to customers in the "I'm listening" role that Ellison avoids.
Elza is both a talented chef and a smart business woman, good at drawing her customers back to the Tulip cafe by listening to them sympathetically.
Last night the music streaming service Spotify announced at a news conference in New York that it was opening up its platform so that customers could use various applications to enrich their listening experience.
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