We pinged Aircell (the makers of Gogo, which is by far the dominant in-flight WiFi provider in America) for comment on the linked report, and while they wouldn't comment specifically, they did confirm that they have been "thrilled" with repeat usage rates.
The son of tycoon Li Ka-shing, Richard Li recently snatched HKT from the grasp of Singapore Telecom, a government-linked corporation, just as it was about to close a deal for a majority stake in Hong Kong's dominant telco.